To see how easy it is to collect your order see our video here. Repack your items. Please return unsuitable items in its original packaging. Make sure you keep your proof of postage! If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. Your order will be held in the locker for 72 hours. By subscribing, you agree to receive marketing communications from boohoo by email. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. You've got 28 days to send something back to us from the day you receive it. We would like to show you a description here but the site won't allow us. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. This can take up to 7 days to show in your account and is dependent on your bank's processing time. Weve gone paperless! You can unsubscribe at any point. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. You can return your item to us for a refund, and then place a new order to get the item of your choice. FAST, TRACKABLE & COST EFFECTIVE using the returns portal You've got 28 days to send something back to us from the day you receive it. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. I . Youll need to write to us with notice of your cancellation just fill out 2. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note. Your return arrives back at boohooMAN! Please turn it on so that you experience this sites full capabilities. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). 3. Make sure you keep proof of postage! Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Copyright 2022 boohoo.com. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. This does not affect your statutory rights. Returns are FREE for premier customers. Youll find these alternative methods For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. You'll get an email once we receive your returned item. 2. 3 Select your preferred return option Print returns label at home or in store options. Please return unsuitable items in its original packaging. Make sure you keep proof of postage! Hoodies. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Om van de volgende voordelen te genieten. This can take up to 7 days to show in your account and is dependent on your bank's processing time. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! If your items dont make it back to us, youll need to open a dispute with the carrier. Copyright 2022 boohoo.com. here, and a member of our team will look into it. Returns via the portal are fully tracked. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Login to our returns portal. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. You'll get an email once we receive your returned item. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Please note that if you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal below), you will remain responsible for the items, including for any loss or damage, until we receive them. On dirait bien que vous nous rendez visite sur. Login to our returns portal. *Extra 10% discount sent via email to new subscribers only. Items must be returned within 28 days of receipt. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Afterpay for the items that you have returned. The clothing isn't even that great either, sweatshirts have an abnormally large knitting pattern compared to any regular clothes that you could buy at a store for $10. By subscribing, you agree to receive marketing communications from boohoo by email. Locations include supermarkets, petrol forecourts and train stations. If you're cancelling your contract with us but have already received your order, you'll need to return the item (s) to us, see how to do this below. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Log onto your Portal here . Returns are FREE for premier customers. blocking them. 1. Buy Now, Pay Later! Click here to start a return. You've got 28 days to send something back to us from the day you receive it. On average a Klarna refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. 90z Revival, Simply return your item(s) and reorder for a replacement. On receiving your return the next step is for us to check the item(s). We have printer-less options too if you dont have a printer! You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Unfortunately we don't offer an exchange facility. If you use your own method of return, rather than the returns portal, this could take up to 21 days to process and refund. You can return your item to us for a refund, and then place a new order to get the item of your choice. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. Post if off! We're sorry to hear that you've received an incorrect or faulty item. blocking them. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. You can return your item to us for a refund, and then place a new order to Hear about exclusive offers, get early access to collabs & quicker checkout. The funds should appear on your bank statement within 3-5 working days (how long Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. Ive paid with Klarna How do returns & refunds work? Your refund will be processed once we've received your unwanted items. Find out how to return Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. All InPost lockers are accessible 24/7 meaning no more queues or waiting in, enabling you to collect your order at your earliest convenience in as little as 7 seconds! It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. Tell us what you are returning and why. A typical refund will take up to 14 days + your banks handling time. I have received a faulty or an incorrect item, would there be a charge to return? *Extra 10% discount sent via email to new subscribers only. Items must be unworn and unwashed with the original labels attached. 5. Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. You'll get an email once we receive your returned item. 3. By subscribing, you agree to receive marketing communications from boohoo by email. Collect your order from nearly 1,200 InPost lockers nationwide for 3.99. BOOHOO PREMIER. Items must be unworn and unwashed with the original labels attached. Simply return your item(s) and reorder for a replacement. DUTY AND TAX FOR ALL EU DELIVERIES WILL BE PAID FOR BY BOOHOO. By enabling them, you are agreeing to our. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. *Extra 10% discount sent via email to new subscribers only. If your items dont make it back to us, youll need to open a dispute with the carrier. Read about their experiences and share your own! If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. All InPost lockers are accessible 24/7! Tell us what you are returning and why :). Repack your items. Confirmation; Please complete the required fields to help us retrieve your order details . GET UNLIMITED NEXT DAY DELIVERY WITH PREMIER!*. 4. Click here to generate and print off your returns label and to find your nearest store. You can cancel your contract here. You will need your order number and email/last 4 digits of your phone number and let them know which item you're returning and why Choose to return at your local Post Office Then print a returns label or get a QR code for your phone refund your credit/debit card. You can unsubscribe at any point. Print off your returns label and attached it to your parcel. You dont need to remember to keep your proof of postage its all digital! If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. 3. You will need your order number and email/last 4 digits of your phone number. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. You may be liable for import and pay a custom duty charge for orders over the customs threshold. Returns are FREE for premier customers. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Returns are an extreme hassle to deal with. Pay for the postage and print off your label. If you've returned items from an order paid for with Afterpay, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done via the Afterpay app. Great, happy shopping! Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Your refund will be processed once we've received your unwanted items. Simply return your item(s) and reorder for a replacement. See our. You dont need to remember to keep your proof of postage its all digital! For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Tell us what you are returning and why :). Pay for the postage and print off your label. Items must be unworn and unwashed with the original labels attached. } Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. You can unsubscribe at any point. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Returns via the portal are fully tracked. Just pop your items in something non see-through, sealable & waterproof. If you have a delivery related question or maybe you need to track your order. Shorts, If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. " posted 2 years ago - Anonymous " there returns is a joke, and the clothing quality is terrible don't recommend purchasing from here " You can cancel your contract here. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. Whether you're on website or app, just flip the switch! This does not affect your statutory rights. weareMAN. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Unfortunately we don't offer an exchange facility. By subscribing, you agree to receive marketing communications from boohoo by email. You'll get an email once we receive your returned item. By enabling them, you are agreeing to our. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. 3. You can return using the steps above. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. With hundreds of styles landing each week and regular trend updates you can be sure to get the latest. We don't refund delivery charge for those countries listed outside of the EEA. Returns via the portal are fully tracked. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Ive paid with Afterpay How do returns & refunds work? Beauty products, fashion masks and accessories cannot be returned for hygiene reasons. Product name and codes of the items you returned. This does not affect your statutory rights. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item (s), including any loss or damage, until we receive. If your items dont make it back to us, youll need to open a dispute with the carrier. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. Items must be unworn, unwashed and unused with the original labels still attached. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. Returns via the portal are fully tracked. Underwear and swimwear can only be returned if the hygiene seal has not been removed. 3. Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. Hoodies, Once you have processed your return in the portal you're ready to post it off! Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Keep an eye on your return tracking. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA. A returns charge of 2.50 per parcel will be deducted from your refund amount. One of our customer service agents will be more than happy to look into this for you. To save on returns cost, its best to return your items in one parcel. blocking them. Your return arrives back at boohoo! If youre a customer in the EEA, you get 14 days to cancel your contract with us. Keep your certificate of postage safe as you will need this as your proof of return. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. There is no returns label in my parcel, how do I return? If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support. There is no returns label in my parcel, how do I return? Returns via the portal are fully tracked. You can unsubscribe at any point. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Just pop your items in something non see-through, sealable & waterproof. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. From the Orders Details menu, select Returning an Order. We dont offer exchanges right now. 3. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Post if off! Either print your returns label at home or in store. Baggy Jeans, You may be liable for import and pay a custom duty charge for orders over the customs threshold. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Once our checks are complete well Your refund will be processed once we've received your unwanted items. Cool with that? Cargo Pants, get the item of your choice. Following the prompts, enter the order details as instructed. If your items dont make it back to us, youll need to open a dispute with the carrier. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Graphic Tees. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. Copyright 2022 boohoo.com. UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal. We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Cargos, No packaging, no problem! With just one click you can reduce the energy used by this website. Your browser's Javascript functionality is turned off. On receiving your return the next step is for us to check the item(s). You can cancel your contract here. I have already returned some items from my order and paid 1.99, why are you charging me again? Select your preferred return option (Print returns label at home or in store options). Whether you're on website or app, just flip the switch! boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. This does not affect your statutory rights. Login to our returns portal. letter-spacing: 10px; Please note, that returns will be made at your own cost. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. Items must be unworn, unwashed and unused with the original labels still attached. A typical refund will take up to 14 days + your banks handling time. There are a couple of other ways to cancel your contract with us. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Returns cost $4 and you can track them as they make their way back to our US hub in New York. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Click here to generate and print off your returns label and to find your nearest store. Hear about exclusive offers, get early access to collabs & quicker checkout. Returns and Refunds | Boohoo boohoo aren't able to extend your invoice. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). If you decide to keep one of the items, you need to pay for delivery. AUSTRALIAN RETURNS LABEL Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. depends on your card issuer). Find out how to return your item(s) at number 4. Product name and codes of the items you returned. All rights reserved. It takes up to 24 hours from your return being processed by us for your invoice to be updated. You will need your order number and email/last 4 digits of your phone number. Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. Copyright 2022 boohoo.com. Items must be unworn and unwashed with the original labels attached. blocking them. Print returns label at home or in store options. Just pop your items in something non see-through, sealable & waterproof. By enabling them, you are agreeing to our. Print off your returns label and attached it to your parcel. For all other International customers, please return unsuitable items within 30 days of receiving your item(s). You dont need to remember to keep your proof of postage its all digital! US returns are simple and low cost. See our, On dirait bien que vous nous rendez visite sur. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. 4. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Orders placed between 16th Nov 22 and 15th Dec 22 are eligible for an extended return period of 45 days. Don't worry, if this does happen we will contact you first. If your items dont make it back to us, youll need to open a dispute with the carrier. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Items must be returned within 28 days of receipt. Items must be unworn and unwashed with the . We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. Your order will be held in the locker for 72 hours. Make sure you keep your proof of postage! If you have any questions about extending your invoice, please contact Klarna. FREE NEXT DAY DELIVERY + EXCLUSIVE FREE RETURNS FOR 1 YEAR! You can generate a returns label from our website, attach it to your parcel and then send it back to us. Unfortunately we don't offer an exchange facility. Ive paid with Zippay How do returns & refunds work? All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). *Extra 10% discount sent via email to new subscribers only. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. 6,240 people have already reviewed boohooMAN. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Your browser's Javascript functionality is turned off. 2. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. https://www.boohooman.com/ie/customer-service#folder-cs-folder-contact You are of course welcome to return any unwated items back to us for a refund, you can log and arrange this on our return portal here: https://boohooman.returns.international/ Have a great day and take care, Fiona

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