Calling regarding service disconnection is something Porter says AEP will never do. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Additional service provider fees may apply. Consumer line: 303-894-2070 (Denver) or 800-456-0858. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. 1996-2023 American Electric Power Company, Inc. All Rights Reserved. Limit on deposits. Business customers, please contact us. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Prohibited when heat advisory from the National Weather Service is in effect. Residential winter disconnection, www.tn.gov/tra/topic/csd-utility-complaint-resources, www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, www.puc.texas.gov/consumer/complaint/Rights.aspx, Utah Department of Housing & Community Development, puc.vermont.gov/public-participation/frequently-asked-questions, http://puc.vermont.gov/public-participation/complaints/consumer-utility-service, sccinfo@scc.virginia.gov?subject=WebInquiry, https://scc.virginia.gov/pages/Electricity-FAQs, https://scc.virginia.gov/pages/Natural-Gas-FAQs, www.utc.wa.gov/consumers/Pages/consumerRights.aspx, www.psc.state.wv.us/complaints/default.htm, http://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htm, https://psc.wi.gov/Pages/ForConsumers/FAQs.aspx, https://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspx, National Center for Appropriate Technology (NCAT). No disconnect (Nov-March) if customers agrees to payment plan. Serving New Businesses in Oklahoma. The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. 3040 Continental Dr. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Winter Protection Plan for elderly 65 years or older, recipients of Medicaid, Food Stamps or Department of Human Services cash assistance, full time active military personnel or persons needing critical care or having a certified medical emergency. Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. Prohibits disconnect if customer is blind, disabled, or 62 years or older and the remaining household members are 62 years or older, 18 years or under, or blind or disabled unless the utility contacts the household 72 hours prior to termination of service for the purpose of devising a pay plan. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customers service until all bills are paid in full. AEP offers winter heating assistance - Times Gazette I work for AEP as a sole proprietor - 1 man operation at the Dresden Ohio plant. ", National Center for Appropriate Technology (NCAT) 30 day delay, with renewals up to 90 days, if physician certifies that disconnect would adversely affect the health of a household member. Requires PUC approval. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnect, such disconnects are suspended. The utility may not require payment of more than seven percent of the customer's monthly income. Sitemap AEP Texas Central service area Date: 03/01/2023 . Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. Let us know how we can help. Limit on deposits. 21 day disconnect delay if household member is certified as seriously ill. Unpaid Utility Bills No disconnect during protection dates if customer agrees and adheres to payment plan. Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. Disconnect is prevented if customer agrees and adheres, Consumer line: 800-922-1531or 803-737-5230. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. Remember User ID helps you log in without having to memorize your ID or look it up every time. Disconnection of heat and utilities service is not allowed unless arrears are more than $125 for gas non- heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. No disconnect if customer agrees and adheres to payment plan. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. Consumer line: 317-232-2712 or 800-851-4268. No disconnect if customer agrees and adheres to a payment plan. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. It has been in business for over a century, starting operations way back in 1906. Total ban when <32. Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). Updated 4:00 PM ET on Mar 03 Market data provided by Q4 Inc. 2022 Q4 Earnings Release Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect . No disconnect (Nov-March) if customers agrees to payment plan. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. This online function is currently only available to residential customers. emergency. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. No termination if National Weather Service issues a heat advisory or excessive heat warning. If the customer does not pay the past-due bill by the following October 15th, the customer will not be eligible for protections under this section until the past-due bill is paid. Utility company not required to negotiate a payment plan more than once due to significant change in financial circumstances. Consumer line: 800-522-2404, Salem: 503-378-6600. Tree Issues Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. - Heat Protection The General Assembly is continuing a ban on service disconnections for the most vulnerable Dominion Energy customers through March 1, 2022. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. Turn off electricity at your address and close your account. Delay disconnection for 20 days if the action would adversely affect the health of a household member. Moving to your next home can be exciting and stressful at the same. While youre here, glimpse into the future of energy technology and innovation; learn how were building a more robust energy network; see how were coming together with customers and communities to make them stronger every day. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. Disconnection is prohibited if customers agrees and adheres to payment plan. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. Renewals are not needed if condition is certified as being permanent. Disconnect is prevented if customer agrees and adheres to payment plan. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. The medical certification may be renewed by the proper medical person every 30 days if illness persists. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. Mid-Winter Rule: From January through March, residential customers who are unable to pay the full amount of their utility bill may qualify for the mid-winter rule which prohibits disconnection of service. You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. Must allow customers to pay balance over next 6 months after winter moratorium. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. No disconnect if customer agrees and adheres to payment plan. Duke, aep thresholds. If you continue to use this site we will assume that you are happy with it. Choose an option below: Report safety hazards immediately to our customer solutions center: To report power outages, check outage status, or view outage maps, enter your ZIP code below: By clicking submit, you agree to AEP's Privacy Policy.
