Their wood fire Pizzas were very good and the seafood risotto was delicate and delicious. I read hundreds of reviews on Google before selecting this hotel. If you have a longer trip, it is definitely worth it for all the small extras. Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. Six meandering pools wind through their grounds. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. Their attitude is intended to exceed our guests highest expectations and provide them a service as personalized as possible.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. The staff was absolutely incredible. This Greg Norman-designed course was the first course in Latin America to stage a PGA tour event and has a recurring event every October, so you know the course is legitimately good. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. That alone was amazing to save us from waiting on hold. We ordered the Mole and the Buro Callejero and they were both bland and under seasoned. The pork was so succulent and delicious. However, the food is below average. It can be hit or miss. We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. We were very keen to do this, but could never get a spot on the tour. Just remember to speak a little louder and clearer than usual and that overcomes the issue. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,000 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All inclusive Carr. If you have been to an Excellence resort before these restaurants will be familiar to you. A choice of five upscale suite concepts: spa or garden view, ocean view, swim up, rooftop, and imperial suites. The service was incredible but I assume you'll get that at any of the excellence collection resorts. Excellence Playa Mujeres A Comprehensive Review 2023, Our Best All-Inclusive Resorts In Puerto Vallarta for Food, Our Best All-Inclusive Resorts in Los Cabos for Food. The rooms were spacious and clean. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again. When choosing an all-inclusive resort I think the food is the most important element we look at. Either on the beach or poolside, the waiters will frequently check on you and offer you drinks and lunchsometimes, theyll bring another round without you even needing to ask! Bike ride is a great escape from this great escape. The grounds (and beach) were impeccable, the staff was above and beyond helpful, and the food was delicious. Half the time our turn down service didn't show, we set up our own beach chairs, service came around every 20-30 minutes, (same as everyone else), nothing was done for our anniversary other than a sash placed over the door all week. Please, receive our warmest regards from The Excellence Collection. We visited UNICO 2 years ago, very similar all inclusive pricing, with outstanding food and good alcohol selections. From the moment we walked in, we were treated like VIPs! Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. Combine a visit to the ruins at Tulum with the chance to swim in both a cenote and in the bay of Akumal with this day-long tour. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. The standard and variety of food on offer was really top quality. You can also put your name in to return later and get a drink or enjoy the live entertainment. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. Thank you to the Excellence and your phenomenal team for the wonderful trip and exceeding all expectations! The atmosphere in Las Olas was also buzzing, which always adds to the experience. Package deal Contact accommodation for availability. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. I thought that would annoy me, but it was not an issue at all. Cleaning round the clock. The restaurant was aesthetically designed in a minimalist Japanese vibe and the food was really good quality. However, I don't know what connections they have, but 10 minutes later we were talking to an airline agent. For people who like to half float, half walk, it wasn't really possible.The water was maybe three feet deep if not lower. The commute from the resort to the airport also took over an hour due to traffic. Our driver wore a mask and we did too in the enclosed space. The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. Javier was one of the best. These are just some of the people that make the ERC so special for. The cuisine has so much variety, the drinks are made to the standard you expect. When we called the airline, we were told by the system it was a 2-3 hour hold time as expected with weather issues. Federal 307 Chet-Pto. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Review of Excellence Riviera Cancun Reviewed March 18, 2011 First, the good. We were there for three glorious weeks January-February 2023. Its a must-try if you like Asian food and was our favorite restaurant on the resort. We noticed this wouldnt be the case with all the resorts nearby, as many had large piles of dry seaweed along the shore covered in sand gnats (this didnt happen at the Excellence). Please, receive our warmest regards from The Excellence Collection. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. Federal 307 Chet-Pto. Review. Customer service can not be matched or outdone. Already have reservations to return again. The real differentiator is the staff. There are really only a handful of features that we see real benefit in. This category only includes cookies that ensures basic functionalities and security features of the website. The service, the food, and the atmosphere around the resort were top quality. They taught us some Spanish phrases and talked about Bollywood! Brands & Resorts; About Us; The Excellence Collection Rewards; Awards; Six meandering pools wind through their grounds. Its the perfect spot for a romantic dinner. Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. In the evenings the team at this resort put on entertainment, from themed nights such as Vegas and Mexican night to a silent disco and tribute acts theres a lot on offer. It is just a slight reduction that you wouldn't notice if you haven't been there before. There are also a large number of rooms that have swim-up suites, so there are more than enough pool areas to more than cater to the guests in the resort. Something new, they now take your picture at check-in, probably for security reasons. Secrets resorts All your questions answered! The entire staff at the resort wore masks the entire time. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area What are some of the property amenities at Excellence Riviera Cancun? The driver was friendly andWe never leave reviews, because all the other great reviews are true about this place. We recommend calling ahead to confirm details. Fill it out before going to security and then walk by all the people fighting for the limited counter space at security. I own restaurants and am well aware it's easy to find cheap wine that doesn't taste bad. There are so many wonderful choices for any food or drink. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. These cookies do not store any personal information. We really cant fault the resort for its cleanliness. I. He made it so fun! Please, receive our warmest regards from The Excellence Collection. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. The bar service on the beach was on point and our drinks never reached the bottoms. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations, this is why our Chefs and bartenders have created a varied assortment of options to please every type of palate. Now 497 on Tripadvisor: Excellence Riviera Cancun, Riviera Maya. We estimate they took away about 25% of the pool chairs and restaurant seats. I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. Other than requiring masks the Cancun airport was operating like it always has. Toggle Excellence Riviera Cancun. Infinite Excellence, for Adults Make our Riviera Maya All Inclusive resort your adults only home away from home. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) Cancun. All Excellence resorts really pride themselves on their service and luxury and the Excellence Riviera Cancun is no different. Claim your listing for free to respond to reviews, update your profile and much more. Its a simple fix I will remember for all future trips. From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. and an insulated thermos to keep drinks cold. You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. This is the version of our website addressed to speakers of English in the United States. Its authentic Mexico and well worth a visit. Dreams resorts All your questions answered! Ensuring proper protocols are in place. Its between the areas of Playa Del Carmen and Cancun town. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. Excellence Club benefits: A. Spice was the best meal we had there. He interacted with every person in ever activity we did and made sure we were well taken care of. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Please, receive our warmest regards from The Excellence Collection. The staff here were very good and the service was seamless, but the food definitely was a letdown. It has been a pleasure having you with us and we look forward to seeing you back soon. While this is a nice reprieve, the numbers remain concerning. Also, the water was way too warm for almost all the pools. The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. Please see our partners for more details. It has been a pleasure having you with us and we look forward to hosting you back soon. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. We did the upgrade because we were incredibly impressed by the extras when visiting Playa Mujeres.
