A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. status of any class action settlement claim. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. The case seeks monetary damages and restitution remedies for consumers. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. The next day, I received a $500 charge. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. 1:00. Solved: adele show refund - StubHub Community The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . StubHub settles with US Attorneys General over its COVID refunds policy While the shows are postponed you are in limbo. Required fields are marked *. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews MLB, Ticketmaster, and StubHub Named in Ticket-Refund Lawsuit Do You Have to Pay Taxes on Lawsuit Settlement Money? The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. However, it will likely face a significant amount of litigation. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Required fields are marked *. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. NEWS. Sign up to receive our free weekly newsletter. If you would prefer a cash refund, simply . It also points to a recent spike in e-ticket sales, which increased ticket prices. Never got my refund, asked for compensation and never anything. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. The suit also calls for a return of customer trust. Then he retracted, saying that there doesn't seem to be any tickets left for the game. Ive been trying to get my money back for 2.5 years with no luck! Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. I bought 2 tickets to a concert in SC that was cancelled. StubHub is an eBay company that began selling and reselling event tickets in 2000. All eligible Settlement Class Members will receive an award upon submitting a valid claim. Again, there is another confusion about listing a ticket for sale. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. | Top Class Actions is a legal news source You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. How to Get a Refund from StubHub - Christian Small I purchased six tickets to Hamilton on 12/1/21. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. I am still awaiting a refund for a Nets game postponed in December. And the beat goes on. Actions does not process claims and we cannot advise you on the STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Before commenting, please review our comment policy. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. The credits issued by the company are valid through the end of 2022. In the meantime, they may continue to pursue the case individually. your claim status, claim form or questions about when payments are The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. I want my damn money from the purchase of my tickets!!!! Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Mobile app: Thanks ! The plaintiffs may also opt to file a lawsuit on their own. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. The news comes just over a week after ticket resale sites began requesting corporate bailouts. Combined with viagogo, we now span 90+ countries around the world. I patiently called Stubhub over multiple phone calls and followed all of their instructions. The court ordered the company to refund customers if the event was canceled and refund them in full. This is the only way to get a cash or credit award under the Settlement. All of these happen in 10 minutes. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. They asked me to list it as resale. Still no luck. StubHub has my $253 for tickets I sold. And the seats they offered were listed for $30 less than the ones I purchased. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. I was denied my request for a refund. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. Yes I have two events canceled from Covid that I did not get a refund. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. At the time of this writing, nothing has been proven in court. Be the first one to find this review helpful. Gender Discrimination against Transgender and Nonbinary People. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. I listed tickets on StubHub, which I had done on multiple occasions. He has prosecuted a variety of consumer protection and complex employment cases. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims - Yahoo! StubHub changed its refund policy about a month ago. THEIR GUARANTEES ARE A LIE. expected to be mailed out. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. Since COVID-19 has come, StubHub's new policy is no refunds. The company is accused of failing to resolve complaints from tens of thousands of customers. Class Action Lawsuit Filed Against StubHub - Law Cities As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds.

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