You will enter your community username and new password and done! I would not take a.) Sorry we couldn't be helpful. Their tech team looking into it or b.) StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. Hi, @Fatsuma! My credit card can do refunds up to 60 days which of course is passed. It also noted that its ability to open discussions with Viagogo has been a part of the decision. At the event, tickets were discovered to be invalid. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. My order for $402.19. When I received the tickets it is stamped on them in large lettersStudent ID required! This cookie is used for the website live chat box to function properly. However, if it's not in your name you can't get this done. I never got any emails about refunds or the fact they canceled the show. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. Who should shoulder those cancellation costs? This is ridiculous never using them again. 'You're stealing my money': StubHub leaves customers feeling screwed Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. I want to know what the point of the "protection plan" is that they have? Needless to say, I received a full refund. A StubHub employee via phone assisted in returning the ticket to my account. Hopefully the credit card company will stand up for me. I have been trying to reach y'all about a refund. This settlement ensures that consumers will receive the refunds that they are entitled to.. COVID refunds: Wisconsin, StubHub settlement reached - WITI UPS delivered my tickets, but now I can't find them. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Others were postponed. i have attached the information from the venue. them this was wrong and deceitful and did not get off the phone until they refunded my money. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. Needless to say, this concert never happened. A UNETHICAL ON THEIR PART. All Rights Reserved. As pointed out by @don_shano, this is. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Never use stubhub again. You will enter your community username and new password and done! follow the steps below. No Wonder I See Horrible Complaints. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. These cookies will be stored in your browser only with your consent. StubHub Issues Response To Voucher Policy Frustration - TicketNews A lot of tickets sold on stubhub are individual people. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. By clicking Accept, you consent to the use of ALL the cookies. This cookie is set by GDPR Cookie Consent plugin. Open the SeatGeek app. This will now be our default option in Canada and in the US. Terrible Service! If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. This doesn't make any sense and I transferred these tickets way early on before COVID. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. Obviously the concert was canceled and I would like my money refunded. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. She said to late sorry. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? I placed the call today, which is the day after. These people are entitled to their money back.". My husband and I had tickets for Food city 500 on Sunday April 5,2020. If you want your refunds, go through your credit card companies or banks. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. They said there was nothing else that they could do. Sams Club vs. Costco Which One is Better for You? They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. I notified a chat type person immediately to tell her I made a mistake. The cookies is used to store the user consent for the cookies in the category "Necessary". Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? Are you kidding me really!? It is taking Stubhub about 120 days to process refunds. Immediately called StubHub customer service. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). View StubHub Refund Policy. We're not refunding money at this point,'" Cormier said. Hotels Using NFTs to Create a StubHub for Lodging Reservations I lost my tickets. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. But by the end of March, refunds were suddenly gone. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Set your price or use our recommended price and tap List tickets. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. It . Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. "We were only allowed 120 percent credit toward future concerts, not refunds. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. However, StubHub offers a refund. StubHub won't give refunds for canceled events, just 120% site credit You cant change your TOS after purchase. New York Mets Ticket Policies for Impacted Games | New York Mets - MLB.com Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. Dave Clark. If my ticket was valid I WOULD HAVE USED IT. StubHub: Reviews, Complaints, Customer Claims | ComplaintsBoard But by the end of March, refunds were suddenly gone. Is Beyonces Tour Another Dynamic Ticket Price Mess? 4. also the card I used to buy them I no longer have. I love them! We were going just to see one of them. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. The 4 tickets were then sold to 2 customers. NEVER again! Very disappointed. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Stubhub does not accept returns and does not have a return policy. Called back for refund. When we bought these tickets, we had jobs and splurged for a night out. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. We're not refunding money at this point,'" Cormier said. I will never use Stub Hub again. I will never use this site again and highly advocate not using it to anyone due to this. No Refund Policy? hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. Want to pick up my tickets from a UPS store. Even talked to their top customer service expert who was an absolutely useless subhuman monster. Refunding tickets to a cancelled event - stubhub.community I purchased tickets on their mobile app for a college basketball game. to see the game on TV? Did you think about anybody besides yourself? "The return of live events, the input of customers, partners, and regulators, and the . Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. A total ripoff! Describe your scenario and include any supporting evidence. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Cops said to all the r maiming people that we would get our refunds back! "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. StubHub offers refunds for pre-policy change cancellations The spread of COVID-19 has rattled every corner of the live music industry. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. Too late to purchase decent seats. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. I will be putting a hold on my credit card for the tickets and they can fight me. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. Once we have clear actionable next steps, we will be sure to notify our fans via email! Im sensing a nice class action lawsuit coming your way. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? I didn't receive my ticket and they won't give a refund only a worthless coupon. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! Re: Refund in Progress. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Hope someone from Spain make a demand withe the corresponding authorities. to see the game on TV? I want a full refund as we lost jobs and need that money. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. Solutions : StubHub Ireland It started giving credit instead: a voucher worth 120% the ticket price. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Not only did it ruin our night, but it also cost us a lot of money for nothing! I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. a cash refund, but that cash refunds remained the default. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? I stated that it was not disclosed until after purchase and we went back and forth for a long time. I just hope I get my money refunded. 4.6.2020. I checked by calling Ticketmaster. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. 2023 The Hollywood Reporter, LLC. IndustryLegalTop Story Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." if you have any questions please feel free to contact me. For most current purchase, the tickets were not actually available. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. I will NEVER use Stubhub again. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Dworsky says he hopes she'll intervene. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. How to contact the seller. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. Purchased 2 tickets to a college basketball game. We waited two hours until they decided to open the door again. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. He was waiting for someone else to send them to him. I went to Barclays Center for the Chris Brown Party Tour yesterday. Stub hub is a 3rd party seller. Needless to say, I initiated a dispute over StubHub's transaction. Following backlash from customers, the ticketing company responded in a statement this week. I want my money back I am not thinking about other events that might take place in the far away future. View Levi's Stadium Ticketback Terms. The refund will typically process within 5 to 8 business days. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. If you sell on Stubhub they will waive the sellers fee. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. Money down the drain. Copyright 2023 Xperiology. Never again will I use StubHub! StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. If it is postponed/rescheduled, the tickets are still valid. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. This is so wrong in so many ways yet I don't have a leg to stand on. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Tap Tickets in the navigation bar at the bottom. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. Awful company that I hope fails soon. If these are not available, you will likely get a full refund. We lost the concert for that. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. After another hold the rep told me the manager said the same thing. Select Sell tickets from the three dots. Didn't find out until day before event. Will I be able to get a refund . StubHub will contact you as soon as possible. This is ridiculous! Up the food chain with a supervisor, still nothing. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. It was for a special occasion. You can request a refund from StubHub by email. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. Overall awful experience with only one of four tickets received for $500. I am beyond angry and disappointed. We wasted our night , took off of work and lost our ticket money. This is the worst service I have ever are ticketes but are tickets were NO good. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. They told me their tech would review it. Save my name, email, and website in this browser for the next time I comment. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. The festival would issue them a new wristband and cancel the "lost" one. I purchased tickets to the Olympic gymnastics trials in January 2020. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. I have explained this to them and basically they don't give a crap. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. StubHub changed its fine print on March 25, offering most customers just a credit. StubHub Refusing To Issue Refunds For Shows That Have Been Cancelled Read this advice or complain & cry later on.. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Combined with viagogo, we now span 90+ countries around the world. The refund will typically process within 5 to 8 business days. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. Subscribe for full access to The Hollywood Reporter. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. Wimbledon raises ticket prices for 2023 championships, See Tickets, Vivendi suffer reported data breach, Rammstein obtains restraining order against Viagogo, President Biden calls for limits on concert and sporting ticket fees, US groups form Break Up Ticketmaster coalition, Lyte to acquire Event Genius assets as parent company Festicket set to fall into administration, Silver Lake looking into TEG exit options report, Ticketmaster successfully handles Beyonce onsale, SeatGeek allegedly dropped by Barclays Center because of tech issues according to report, See Tickets suffers website crash after multiple line-up reveals, it proposes to accept a series of promises, Eventfinda offers buy now, pay later option for ticket buyers, Twitter plans to allow creators to sell tickets to live audio events, Haunted houses producing magic sales figures, Englands rugby league team partners Sportsbreaks, Ticketmaster Sport rolls out away ticketing digital solution, Electric Group renews with TM as Newcastle NX opens, Womens Rugby World Cup opens with Eden Park sell-out, Scottish Rugby embraces digital ticketing service with Tixserve, Backstage: Ed Sheeran, Depeche Mode and more, Tessitura expands arts venue ticketing service, Ambassador Theatre Group in debt talks report. "These consumers made a deal with StubHub," he said. Also disputing a charge that you made is fraud. I have been attempting to contact you several times regarding ticket order #553613638. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. For sure I can warn any one who is going to use this service. "I finally got a supervisor on the line and he said 'No. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. I called them within minutes to change the seats and they basically said I'm stuck with those seats. asks for a code, which i put in, says incorrect code(which came from them). follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). Covid-19: What to do if you have tickets to an event that is canceled Bought tickets for James Taylor and Bonnie Raitt. Customer service all the way to your seat, 2000-2022 StubHub. Buy sports, concert and theater tickets on StubHub! while we were at work. StubHub stopped guaranteeing cash refunds. Thank you f***ers! Even though I didn't get a reprint it was still great. See detailed StubHub customer service rankings, employee comments and much more from our sister site. "We were only allowed 120 percent credit toward future concerts, not refunds.". StubHub Class Action Settlement to Provide Credits For Tickets

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