You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. *Please note that this feature will not be available until after December 2022*. In the meantime, you can always log into your Patient Portal using a web browser to check this information. To do this, you must create a password for your account by clicking the. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. We can use your health information and share it with other professionals who are treating you. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Please do not expect a response on weekends or holidays. A link to reset your Patient Portal password has been sent to. How do I ask a question about my account balance? What if I dont remember my Patient Portal email? How do I register for the Patient Portal? The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. Select your provider, office location, and your preferred time of day and days of week. What if I'm unable to access the Patient Portal? Please click OK to continue your session. We typically use or share your health information in the following ways. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. It is at your provider's discretion to make test results available. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. You are using an outdated browser that is not supported on the Patient Portal. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Join us in creating healthier futures for us all. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Statement Code is incorrect. Clicking Linked Portal Accounts will bring up a list of all Patient Portal accounts you are connected to and the provider groups that are connected. Why doesn't anything happen when I click "View Detail" or "View Receipt?". You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. Patients can message their doctor or provider directly and connect with their healthcare team! To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. We will make sure the person has this authority and can act for you before we take any action. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. Patient Portal - Athenahealth I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. Below you will find answers to commonly asked questions concerning the website. We reserve the right in the future to charge a fee for the use of Patient Portal. This will bring up a detailed view of the results. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Can I access appointments, messages, and/or test results for family members or others I may be caring for? If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. You have the ability to accept or decline cookies. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. We are not required to agree to your request, and we may say "no" if it would affect your care. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. I'm . or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. Here, you will see a list of all the Patient Portals you have access to. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. Save time and boost clinical efficiency with our fully integrated, hands-free products. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. When you click the. You cannot permanently delete sent or archived messages. If you need to speak with the office sooner, please call the office directly. Tools and resources that support building apps and the interfaces to support them. For your safety and security, your session is about to be logged off due to inactivity. We typically use or share your health information in the following ways. . How do I manage my saved credit and debit cards? Please try again later. We will provide a copy or a summary of your health information, usually within 30 days of your request. Why is the athenaPatient app only available to patients of specific customers right now? Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. Please check periodically for updates. This website uses encryption software. Patient Portal Welcome | athenahealth Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. trouble logging in, password assistance, access to family members information etc.) Note: This page should only be . Select the payment you would like to view. Why doesn't anything happen when I click on a medical form? Start by clicking the button below, and logging in with the email and password you already use. It is at your practice's discretion to allow online appointment scheduling. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. usually in ways that contribute to the public good, such as public health and research. Your provider's office will make every effort to respond to your messages within a timely manner. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. How do I edit how my contact preferences for different types of notifications? that you are authorized to address the patient's billing matters. It looks like you are using an outdated version of your internet browser. The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. You are using an outdated browser that is not supported on the Patient Portal. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? Select the patient statement you would like to view. You agree not to use Patient Portal to post or send or post any illicit or offensive material. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. Follow the prompts and check in to your appointment. A convenient and secure way to deliver virtual care to your patients. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will say "yes" unless a law requires us to share that information. To log into athenaPatient, use the email and password for your Patient Portal account. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. through the athenaPatient app? The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers.