Charges to the account are like a check you write on the account. Every decision we make starts with that basic rule. Generally, the ship is subject to certain government procedural requirements upon arrival. An curved arrow pointing right. You may also find more information on our tours and shore excursion programs on hollandamerica.com. This should be done well in advance of travel at a Customs office near your home. Promotional credits are nonrefundable. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. Alcoholic beverages will not be served to guests under age21. Further information will be provided on board. In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. Packages such as Renewal of Vows, Happy Anniversary, Romantic Voyage and Just for Us include a variety of services and mementos to commemorate your special occasion. (Remember that checked baggage might not be accessible at all times.) It is not that unusual to be given incorrect information by HAL customer service reps. The Promo Credits line is where your Future Cruise, Stockholder, and quick booking credits are combined into one credit. On embarkation day, you will need to register your credit or debit card (Holland America Line Rewards Visa, Visa, Mastercard, American Express, Discover) in order to use your onboard account for shipboard purchases. Daytime dress is casual. By Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. CC Help Jenn Customs officials will not be available at the ship during check-in to register valuables. Dial 1-800-993-5483 (US). Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. The plan can be activated on any device, but only one device can be actively connected at a time. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. I've had up to $1000 hold put on my cc for car rental. NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the childs parents. Good explanation! On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. Please print out Express Docs including Boarding Pass prior to your sail date. Holland America Line does not discriminate against persons on the basis of disability. Our As You Wish dining lets you select the venue and style thatsuits you. If you pre-paid the Crew Appreciation and/or Service Charge as part of an all-inclusive, bundled, or other applicable package, the payments are nonrefundable from the time of purchase and no additional amount will be added to your onboard account for the Crew Appreciation or for those Service Charges covered by such package. In addition, please check with your primarycare provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Verify that your identification and travel documents, medication, jewelry, camera, film, cash and other valuables with you in a carry- on bag and will be available at all times. Unused TA credits were credited back to our credit card at the end of the Distribute your ship phone number to friends and relatives. Follow in the wake of great adventurers in a colorful new world. We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. Onboard Credit: How to Get It, Where to Spend It - Cruise Critic Room Dining is available 24 hours a day. I appreciate the info above, being relatively new to HAL. To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. The medical staff on board is not available for daily care unless an individual is hospitalized in the ships Medical Center. If you do not see our representatives, pleasehave one paged. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. Learn more, Self-care, anyone? if you have and inside stateroom do you have to pay for laundry service? I still think it is too much, though. For this reason: Scooters and other mobility equipment are required to be securely stored and charged in the guests stateroom when not in use and may not be stored in hallways or elevator lobbies. And, yes, it's best not to speculate, as I probably shouldn't, either. Learn more, If duty-free shopping makes your heart skip a beat, then you may love using Onboard Credit in our signature shops. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. Unsure of your next cruise? I was told by my PVP that this amount was "suggestive" and that I could put down say a 200 deposit by cash, then if my account exceed or was getting close..to this amount to just go and put down more funds, a bit of a pain. Visit our Frequently Asked Questions. WebHolland America Featured Promotion Get This Deal Avoya Advantage Exclusive Up to $500 Free Onboard Credit, Free Upgrades, Save up to 30%, Free Beverage Package, up to $600 Free Shore Excursion Credit PLUS More! Correct -- no savings. Have the post office hold your mail. U.S. port and ending it in a different U.S. port. Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. Guests returning to the United States can also check the official website of U.S. Customs at cbp.gov/. There is a space on the tag for you to print the following information; Name, Stateroom Number, and Sailing Date. If it is your day of sailing and this happens to you, please follow these guidelines: Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. You may request seating time, table size and indicate with whom you wish to dine. Situations may occur in which guests with limited mobility may not be able to go ashore at the timethey desire or are unable to go ashore at all in certain ports. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. We are travelling with our daughter/son in law and two grand children 6 and 10 in two cabins (grandkids with the us of course). dvise you of arrangements to minimize disruptions in your vacation plans. There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. This is only a "hold' and not a charge to your credit card. Crew Appreciation and Service Charge Policy - Holland America Line Certain third-party transfer and tour facilities may not be fully accessible to guests with disabilities. Here are just a few of our environmental efforts: Environmental Management System: All of our ships are ISO 14001 certified by LRQA, North America. If we do not have your information by this deadline, you will be unable to sail. Unused TA credits were credited back to our credit card at the end of the cruise. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). All Holland America Line ships offer a variety of wonderful merchandise from around the world. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. A year or so ago we had a promotion OBC that was supposed to be good only for shore excursions, but in the end they applied it to our account and some of it ended up being credited to other things. AT&T Mobile Packages: Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. On Grand Voyages when suggested attire is Formal, suits or dresses are recommended. If I dont spent the OBC, do I get it back at the end of the trip? All onboard purchases and services are charged to your account by using your stateroom keycard. These requirements are established by the countries you are visiting and not by Holland America Line. You will be able to leave a comment after signing in, By We don't drink enough to make the drink package pay. Am I right that this doesn't save you any money, just means you don't have to sign every time? An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. We have partnered with CIBTvisas as a service to assist with the collection of necessary documents. Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. 1. For more information, consult your Customs Agency. Holland America Line's 150th Anniversary Offer Includes an Book with Avoya Travel to receive Savings and FREE Perks on select 2023-2024 Holland America Line sailings that may include: Please note that minimum age for guests using the fitness center is 16. To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Shops, or Services at the Greenhouse Spa. animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Visithollandamerica.com for more information. To accomplish these initiatives, we use low-flow systems for toilets and showers in the staterooms, which conserves the amount of water used on board and therefore the quantity of wastewater treated and discharged. Place them in a carry-on bag or keep them with you so you can access them easily. Would the front desk be able to tell us do you know? You may select to print as many as you need for your vacation. Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. Travelers diarrhea (TD) isthe most common illness to affect travelers. We are equally passionate about protecting and preserving the pristine destinations that we visit. OP-we had a lot of OBC on one of our recent HAL cruises and didnt think wed spend it all. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. Offer applies to 1st/2nd guests in a stateroom only. This requirement does not apply to U.S. or Canadian citizens. Shore excursion Reservation Agents are available Monday through Friday 6 a.m. to 6 p.m. (Pacific), and Saturday and Sunday 8 a.m. to 4:30 p.m. (Pacific). Imagine your on board account is a checking account like at your bank. Guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay. 150th Anniversary Celebration | 2023 Cruise Deals | Holland America Line. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. Immigration and administrative rules may require the vessel to collect and safeguard guest passports and guests to complete landing cards prior to some ports of call. Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. On Board Every charge against your room bill, including the hotel service, can have your OBC used on it. The only exception is cash for gambling. Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. A luxurious dining experience in a room graced with fine art and antiques. Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. prior to debark. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. LauraS The Casino is not open in port and certain restricted waters and you must be 18 or over to play. For more details please go to the U.S. Department of States Visa Waiver Program page. Extension cords (without surge protectors) are allowed on board when used with proper caution. A password will be selected by the parent/guardian of the child. I think they use this for special social events for the crew. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. Choose from options for calling only, calling and messaging or calling, messaging and data. . The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. We anticipate that your stateroom will be ready at approximately 1:00pm. I'm sure the staff would be grateful. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. Cash is not accepted for individual transactions, e.g. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. Learn more, Led by a team of world-class celebrity chefs, our cruise ship dining satisfies your cravings. While every effort is made to assist guests, we are unable to provide crew members who can spend all or most of their time working witha single guest in order to address ongoing special needs. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. For 21+ day voyages (excluding Grand Voyages), guests will receive three nights: one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. Customs Allowance: Each U.S. resident is usually allowed a duty free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise. Each item is authentic and many are branded with designer names you have come to trust. guests are encouraged to obtain travel medical insurance prior to travel. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. Please dial 911 in an emergency. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a government issued birth certificate combined with a government issued photo I.D. If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. No additional deposits will be due until final payment. I dont think weve paid attention before (obviously not!) Mostlocations will accept major credit cards, and some will accept U.S. dollars. With the exception of qualified service animals for guests with disabilities, animals or pets are not allowed on board our ships. Capacity is limited for many activities, so book early using your Onboard Credit. The reduced deposit applies to sailings of 3 days or longer. No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. Please contact the ships Medical Center for any medication requiring refrigeration. For this reason, you should contact your local physician, Health Department and/or travel medicine clinic to discuss vaccination requirements for all countries on your itinerary. You can always your OBC in the shops, Exploration Cafe (books). Should you need anythinga refreshing beverage or a lap blanket an attentive deck steward will be nearby to assist you. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. So you really can't count on any info you get! If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. Holland America Line's 150th Anniversary celebration *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. We will acceptU.S. travelers checks. We welcome you to learn more about our commitment to protecting the environment by reviewing our sustainability report at www.hollandamerica.com. We cannot process refunds on these cards. I prepaid a drink package and soda cards and 2 excursions. So, of course unless some special additional, non-standard verification is requested, any OBC can be used to offset the HSC. Offer excludes Specialty Dining Events in Pinnacle Grill such as Sel de Mer, A Taste of De Librije and Cellar Master Dinner. Tours purchased through Holland America Line are also backed by our Best Price Guarantee. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. In order to Travel Well, international travelers should contact their physicians, local health departments, or a travel medicine clinic at least six to eight weeks before departure to receive current health information on the countries they plan to visit, to obtain vaccinations and preventative medications as indicated, and to address any other special needs. Any amount in excess of this allowance will be not be allowed onboard. The line will be adding $100 in onboard spending Holland America Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. Shore Excursion credit is based on cruise duration and is per person, not per stateroom. The reduced deposit applies to sailings of 3 days or longer. Youll find something that sings to your heart, night after perfect night. Not so much for currency conversion but because it is a done deal. Great idea, Dave. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. If you receive a busy signal or message, please hang up quickly and try your call again. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. Frequently Asked Cruise Questions - Know Before You Go In fact I had like a $3.00 credit still on card from casino last evening of one cruise and they called me twice to come cash it out! It's not a deposit, but they do hold the funds on your card. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. Do Not Sell or Share My Personal Information. If you choose, you may settle your account on board with cash, and some folks also choose to use a debit card. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. But after reading the above post it looks like I will have to have the full 420.00 I'll check this out againOn Carnival I only needed to put down the 200.00. 19952023, The Independent Traveler, Inc. I had enough OBC last cruise on the last night that I just bought a GoPro Hero 7 from the Photo Gallery rather than leave any on the table. View current Health Protocolsand Testing and Vaccination FAQs. Thanks everyone. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. When your clients reserve a Winter or Spring 2023 Panama Canal cruise on board Volendam or Zaandam, theyll save $200 per person on all Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. All guests should keep themselves advised of changes in government requirements. Fares are applicable on select 2023 and 2024 departures, excluding Grand Voyages and any voyage lasting 3 days or less. If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Lines liability will not exceedUS$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Casual dining is available in the Lido Market every night. No additional deposits will be due until final payment. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Onboard Credit: Depending on stateroom category, guests receive up to $150 onboard credit per person that can be used for a variety of amenities, including specialty For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. Please refer to Express Docs for more specific information regarding your arrival airport. Flexible Open Dining: Open dining times are 5:15pm to 9:00pm. There are two or more people in the cabin, then the charge will be significantly higher than $13 per cabin would be. Cash is accepted in our casinos. Unused TA credits were credited back to our credit card at the end of the cruise. For some people it isn't a lot, for young families I could be quite a bit of what they set aside for splurging. You can also use your OBC for laundry service, Bingo, bar events (classes, wine tasting, bar crawls), cooking class (someone just posted that they cost $65! He could still use it to get access, but he would not be able to charge anything. For questions about your service or about billing, please contact your home network customer service. See Cruise Deals for active promotions. Want to read your email, catch up on the latest news and check your finances? How about a wine package or two? Experience the best in cruise ship entertainment. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. If your OBC is from another source, other than Holland, you can get the amount refunded to you. I was told that if there is a waiting list for an excursion, then you get put at the bottom of the list,so make sure there isn't a waiting list before cancelling & rebooking! We are on the Rotterdam in July and want to make sure we don't leave money on the table. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. From Canalettos authentic Italian cuisine to the Pinnacle Grills steak and seafood, youll experience an amazing culinary adventure. I never knew this. Please log in to purchase your shore excursions. While some credits are Motion sickness medications are available for purchase onboard. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Gues Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. It is not a deposit, it is a hold on your credit that is available. Guess we're just lucky. Usually there is a fee required. It also saves you from checking a bunch of charges on your on board account. A total of $420. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Holland America We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. You can also complete your health assessment and book shore excursions prior to your cruise. Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Holland America Line Rewards Since you don't drink a lot, you can always buy the regular Beverage Card(s) once on the ship and use that for drinks. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. Soon as we could on board we had our list of excursions we wanted to do (with a 2nd choice) and all were available. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. A determination as to whether the located fare is identical to the original booking will be at HALs sole discretion. If for some reason you have not completed your Online Check-in process at least 3 days prior to departure, you will still be able to print your Express Docs, including the boarding pass, up to the departure date. Usually there is a fee required. Personal checks are not accepted on board. Gratuities for other services, including, but not limited to, bar, dining room, wine accounts and spa/salon services, are not included.
