Click Continue. Connectivity and managing Your Comcast Business network. STAY AWAY from downed power lines. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Dial 333 to get connected to a customer service representative. Hello @ryanray.rr81 and thank you! Click the direct message icon, 2. In order to get started can you please send me a Modmail message with your full name and service address? I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. In the top right corner, you'll see a little chat icon near the bell icon. Press 0 a lot. How do you fix an exposed wire without electrical tape? For your safety, do not touch or move the downed line. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Hello there! 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Discussion. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Don't worry, we'll never do that as it might cut into our profits for the quarter. Two delivery trucks have had close calls recently. Usually 911 dispatch has unlisted numbers for utilities. It's not the power line and I don't think it's the regular cable either because there's no service outage. When asked if you want to order new service, say "No." Find an Xfinity Location Check the status and hours of locations near you. Hi, @user_af7a95. We truly appreciate you taking the time to reach out to let us know about a downed wire. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. An official employee, such as myself or whoever is first available, will respond. We've had a downed wire touching our building for about two months at this point. Then, to let us know why you're calling, say Line is down.. Stay put and call 911. Do what's best for your business. For more information, please see our Stay at least 35ft away from any downed wires during cleanup and other activities. Please contact the moderators of this subreddit if you have any questions or concerns. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Sky News is a British free-to-air television news channel and organisation. To qualify for the credit, customers must: 1. Call us at 800-477-5050. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Id give them a ring. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Voting closed 14. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. An official employee, such as myself or whoever is first available, will respond. I am a bot, and this action was performed automatically. There may be a 60 day notice cancellation fee for your service. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Performance & security by Cloudflare. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Whenever there is an outage, your first step is to report it via email or twitter. We have made changes to keep employees safe so response and call times may be longer than usual. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. You have to sign up for gig service and sign a 2 year contract first. Asking on behalf of my place of business. Report an issue Select Chat. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. 70% of power outages are caused by major weather. Thank you for bringing this issue to our attention. They have been hanging very low for over a year. I am extremely frustrated this issue has not been of the upmost importance to your company. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Thanks! Create an account to follow your favorite communities and start taking part in conversations. In the 'To' line, type "Xfinity Support" there. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You may have to enter a lot of personal information to get connected, including your ZIP code. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Report it online using Xfinity Assistant. It is to be expected when weather conditions are severe. Then, call PG&E at 1-800-743-5000. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. An official employee, such as myself or whoever is first available, will respond. How to report a downed wire if I'm not a customer? It's a hazard to pedestrians and vehicles! We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I explained this to the rep when I called to cancel. We have made changes to keep employees safe so response and call times may be longer than usual. The tree and the cable are both on the grass verge next to my property. Jul 2007 - Sep 20169 years 3 months. Comcast Xfinity Outage Map. God forbid this huge company actually provide a phone number where you could talk to someone. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Welcome to the Xfinity community! I will post again here when/if I receive a reply or action is taken. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Some utility companies mark or paint their lines. When should we expect this to be corrected? (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. I have called multiple times but I don't have an account so it won't let me through to talk to someone. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. We have all the tools to help with your cable line and make sure it gets taken care of. Throughout our history, DISH has always put customers first. How do I report this? Sound the horn, roll down your window and call for help. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. 5. . Get in touch with Comcast Business. Step 1: Inquiry. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Click the Check for Issues button. I need someone to come out and fix it. You can report an issue by going to the Xfinity Status Center. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. A woman in Huntington says she contacted Comcast several times about a line. I have a downed wire in the middle of the street. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Electric Lines that run from the utility pole to your residence. 1. I have a downed wire in the middle of the street. Click the "New message" (pencil and paper) icon, 3. Just select Xfinity support and you will be able to speak with the next available specialist. Please call this number (855) 307-4896 to set up your service. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. We've had a downed wire touching our building for about two months at this point. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. How much notice do you need to give Comcast to cancel? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Don't touch anything or anyone in contact with a downed power line. A: Cable and phone wires dont carry current, so its safe to remove them. Hope this helps you out. What to expect: Your complaint will be posted online in a public database. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Privacy Policy. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. How to Reach a Real Person at Comcast/Xfinity. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Immediately Call Emergency Services. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Call 800.288.2020. Report or View Outages; Other Contacts; General, Business, Landlord, . Let us give you a call as soon as an agent is available. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. if the line is damaged, to reconnect service they'd probably be running a new line anyways. We have made changes to keep employees safe so response and call times may be longer than usual. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Choose the option that best describes your situation. -ATTU-verseCare. DO NOT TOUCH downed lines or anything they are touching. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. 2 1 RR ryanray.rr81 Visitor 2 Messages How do I talk to a real person at Comcast? A drop-down list appears. Report it as a hazard to your local PD, maybe they have a better contact. Downed Power Line. If youve got a free afternoon, you can run the cable yourself and save some money. Report A Downed Line. X | `>`. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . I think it may be the original phone line. I would like to report down wires in my back yard for the second time. I don't have AT&T, or a landline. How do I get Comcast to come deal with this? If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. I am an Official Xfinity Employee. For immediate assistance, check out the Xfinity Assistant. There appears to be no other way to contact comcast/xfinity. Cookie Notice If you are experiencing problems with Comcast Xfinity, please submit a report below. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Never touch a downed overhead electrical line. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Thank you so much for contacting our Xfinity Support Team over Reddit. Please send us a direct message to "Xfinity Support" with your full name and address. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Talk to Us. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Thank you for reaching out to the Digital Care Team. . If you have questions about your services, we're here to answer them. Write your 17-digit account number on the "For" line of your check or money order. Store Locator Status Center Check for outages and troubleshoot your services. The action you just performed triggered the security solution. Press question mark to learn the rest of the keyboard shortcuts. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. To confirm, are the wires in question still low-hanging by chance? The ground around your car may be energized. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. 115.124.120.233 This option is available 24 hours a day, 7 days a week. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Sky News is distributed via an English-language radio news service, and through online channels. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Emails sent with an attachment cannot be processed. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? You can contact 811 to get utility lines marked. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Comcast Xfinity problems in the last 24 hours. Call BGE at 1-877-778-2222 to report any downed electrical lines. Comcast does not do tree trimming. An official employee, such as myself or whoever is first available, will respond. Our team can help get that line raised. Should you experience further issues, please create a new post. That person will tell you who the city's contact is in the Comcast governmental affairs office. Our community is your official source on Reddit for help with Xfinity services. Press Enter to send it. A drop-down list appears. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Please help before someone gets hurt. I can't get into my property because the line is blocking the drive way. Massive outages do occur because of problems such as storms, floods etc. Thank you for reaching out to our forums community, its great we can connect this way! Then it thanks me for signing in. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Then, call PG&E at 1-800-743-5000. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Press question mark to learn the rest of the keyboard shortcuts. This website wants shut Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. That's not what we want to see! Companies respond better when others are watching. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. to Call your mayor's office. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. If you receive overhead electric service, your electric system con- sists of the following: 1. A coaxial cable is capable of carrying current. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Select Start Troubleshooting to begin your modem restart. Should you experience further issues, please create a new post. Provide your account info and say, Line is down., Dont have AT&T service? Responsible . Rod Furlan is a crook and Thief and should be held accountable. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. First Call 9-1-1. up. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. I hope youre having a great week so far! Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Please contact the moderators of this subreddit if you have any questions or concerns. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Its important that you dont exit the vehicle unless youre in imminent danger. Thank you so much Anthony for sending us over those details and the Modmail. For more information, please see our Reddit and its partners use cookies and similar technologies to provide you with a better experience. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. The wires at my rental property are on the ground. Occasionally there is a mix up and Comcast forgets to bury the drop. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! If the IP address resides on the Comcast network. Tips in case of an outage What if my power is out? 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley?
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